Kaiser Permanente HealthConnect™ Goals

Quality Our Patients Can Trust

High Quality

• We have clinical information available 24/7.
  
• Our clinical outcomes are unsurpassed.
  
• Our clinicians know in real-time the recommended best practices.
  
• We are the national leaders in patient safety.
  
• We enhance our research to support evidence-based care.

Personal & Convenient Service

Personal

• We have and use up-to-date clinical, social and patient preference information.
• We provide patients information for shared decision making.
  
• We enhance personalized care.

Convenient

• Our patients access information via telephone, Web and email.
  
• We actively support our patients’ participation in their own care.
  
• We minimize wait times and out-of-pocket costs with efficient access to care.
  
• We achieve superior integration and continuity of care.

Affordable Health Care

Affordable

• We reduce the cost of care and improve visit experiences.
  
• We eliminate waste associated with paper medical records and missing medical records.
  
• We eliminate costly in-person services unless medically necessary or desired by the patient.
• We streamline IT and administrative processes and costs.